Japanese handcrafts and gifts

 
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*** Please read carefully below before your purchase, especially about shipping fees ****

HOW TO ORDER

At this site, all you do is to click 'add cart' button when you find the item you would like to buy.

If you would like to purchase or see other items, click 'Continue shopping' button.
After finishing your shopping, please click checkout button on an order form.Please fill in your billing information, your name, address and email address.
and then choose shipping method and payment method. Click continue button.

You will see all your shopping information. If you are ready to end the shopping now., by clicking 'Submit Order' , the order is completed. *Your shopping does not complete unless you click 'Submit Order', so please be assured.

You will receive an automatic order confirmation mail. If you don't receive it, your order is not completed. Please email us or try ordering again.
You will receive a final invoice with a shipping fee within 24 hours after your oder.

We will send you a shipping information once your package is posted. If you don't received any emails after your payment within 3 days, please contact us.

'No thank you !'
If you are not going to purchase our items, please DO NOT complete the ordering form. If you would like to cancel the order, please kindly email us.

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PAYMENT

The payment is required within 3 days after an invoice is sent. If you need more time to pay, please email us. No contact or No payment during this time, we can not hold your order and items for you.

- For international customers

By Paypal
We accept the payment through PAYPAL.
After confirm your order by our mail , please send the grand total to taogdesign@hotmail.co.jp
Please pay via Paypal with JP yen as the currency.

If you would like to know the price with other currency, please check by currency converter from left side menue.

PAYPAL is easy way to send money to abroad. More information click logo below

Solution Graphics


-For Japanese
If you are in Japan, you can pay by Paypal, JP post back transfer.
You will receive our bank account details by email.

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SHIPPING

We will ship your items directly from Japan by air. The shipping methods and time are :
Regular Air Mail 5-10 business days

No tracking number and insurance:
No guarantee to ship the replacement or refund for the lost

Registered Air Mail 5-10 business days

With a registration (tracking number) but no insurance:
Your parcel will be tracked when it is lost. In the event that registered mail is lost or damaged, you may claim compensation in an amount not exceeding \6000 (US$60).

Economy SAL Air 2-3 weeks

No tracking number and insurance:
No guarantee to ship the replacement or refund for the lost.

Economy Registered SAL Air 2-3 weeks

With a registration (tracking number) but no insurance:
Your parcel will be tracked when it is lost. In the event that registered SAL is lost or damaged, you may claim compensation in an amount not exceeding \6000.

EMS 4-6 business days

Highest grade of shipping. With a registration and insurance:
In the event that EMS parcel is lost or damaged, you may claim compensation in full of amount you paid (for items and postage).


We highly recommend registered air mail/ economy SAL or insured EMS shipping, for the packages can be traced by the tracking site immediatey. We can not take a responsibility for lost or damaged items in case they were shipped without postal registration.

We will post your items next business days typically if we stock the items.
For our original items, such as bags or Jewelry, in case we don't stock the items, we have to make them after your order. It will take a few days.

Important!
We can not ship by unregistered post if your purchase value is
over 3,000 yen (including postage). Please choose registered air mail, registered SAL or EMS. We will send you an invoice with registered airmail shipping fee even if you chose regular airmail as shipping method.

If the package is over 2kg or over 60cm size, we can not ship by air mail. Will be shipped by EMS or shipped with two packages separately.

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Refunds and Exchanges

If you receive the item which is exactly different you purchased, we accept returned items. We will send you a replacement. Please email us within 3 days after you receive the items. Only unused items and please send item back to me.

If the item is not the one you expected, like colour, size or shape, we accept return but can not refund shipping fees. Please send it back within a week after you received the item in the same condition when you received-unused. Buyer is responsible for return postage cost. After we received the item, I will refund money. Please contact me before send it back.

If items were damaged in transit, you can logde damaged report to Post office. But this is only for the shipping by registered airmail. registered SAL or EMS. Without a registration, we can not take a responsibility for lost and damaded items,

Note: Please understand, as our items are all handmade, items might not be exactly same as the sample pictures on our web site. We can not refund full amount money in this case.

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FAQ

Q1) Are there any problems of wooden Kokeshi dolls in Australian quarantine?

-We have sent many kokeshi dolls to Australia but never had any problems. These dolls are made by special process to dry wood and paint.

Q2) Can I have combined postage if I buy more than 1 item?

-Yes, we discount postage for multiple items. Also we set up postage cheapper to compare with ebay items.

If you would like to know exact postage, please send us a list of items what you would like to buy before your purchase.

Q3) I would like to buy items from both ebay and online store. Can you combined my order?

-As the currency is different, invoice will be sent separately but shipping fee will be discounted.

Q4) Do I have to pay custom tax when the item arrive?

-Customs might charge duty and taxes on item according with the end price. For more information, I recommend you contact your local organizations relating to duties and taxes issue. Each country has different systems.