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Terms and conditions

  • The website tago design is the property of tago design company. If you are a buyer/user of this website, you must agree and read this terms and conditions.
    The operators of the tago design website www.tagodesign.com reserve the right to change the terms and conditions at any time without notice (please check the date up on the page) so you must read this Terms and Conditions each time you place the order on the tago design website.

  • All the products from our website are available to order. They are handmade products and we release each product once we got an order. When you place your order, you will receive a confirmation email with your order details. tagodesign.com reserves the right to either accept the order or not and to confirm the time of execution in 2-14 working days, depending on the model you choose, the quantity and date when you want the products to be delivered.

  • All the images, content and design of the products from this website are the property of tago design company and can not be reproduced.

  • Please purchase from the online shop Etsy or Minne and also any custom orders, please contact us by email. We accept PayPal and bank transfer (only in Japan).

    We dispatch the item in safety conditions with our local Postal Offices. The delivery costs are not included in the price of the product. We accept payments by card or through Paypal.

    We want each customer to be satisfied with their orders. If there is any reason that you are not satisfied with the product, you can return the product within 14 days from the date when you received it. Only the custom made products can not been returned. The cost of returning products to us for refunds is the responsibility of the purchaser. The goods must be dispatched to us in good conditions (unused) with the tag and in the original box. The refund will be sent into your account after we received the goods.
  • Cancellation-

    You can cancel your order within 48 hours from the date when you placed the order. For cancellations please email us at tagodesign@hotmail.co.jp, with the subject CANCEL + Your ORDER ID. If you email us after 48 hours you can not cancel your order.